Privacy Policy for ConciergeMD
Effective Date: March 31st, 2026
ConciergeMD (“ConciergeMD,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.conciergemdfl.com, communicate with our office, or interact with us online.
Because we are a medical practice, certain information you provide to us may also be subject to applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable. This Privacy Policy applies to website and marketing-related data practices and should be read together with any separate Notice of Privacy Practices we may provide to patients regarding protected health information.
1. Information We Collect
When you submit a form through our website, request a call back, contact our office, sign up for updates, or otherwise communicate with us, we may collect personal information such as:
• Name
• Phone number
• Email address
• Any message, comments, or other information you choose to provide
We may also collect certain non-identifiable or automatically collected information through cookies, analytics tools, and similar technologies, including:
• Browser type
• Device information
• IP address
• Pages visited
• Time spent on our website
• Referring website addresses or links
• General usage data
This website may collect Personal Data from its Users for various purposes, including customer care, analytics, advertising performance, and SMS messaging.
2. How We Use Your Information
We may use your information to:
• Respond to inquiries and communicate with you about our services
• Schedule consultations or return calls
• Provide customer service and patient support
• Send appointment reminders, office communications, and other relevant updates
• Improve our website functionality, content, and user experience
• Monitor website traffic and measure advertising and marketing performance
• Conduct analytics, conversion tracking, remarketing, and behavioral targeting where applicable and permitted by law
We do not sell or rent your personal information to third parties. We do not share your mobile information with third parties for their own marketing purposes.
3. Cookies, Analytics, Advertising, and Third-Party Services
Our website may use cookies, pixels, analytics tools, and similar technologies to better understand how visitors use our website and to improve our marketing and communications.
These tools and services may include, where applicable:
• Google Analytics
• Google Ads / AdWords conversion tracking
• Google Ads remarketing
• Social media widgets, buttons, or integrations, such as Facebook or Instagram
These services may collect Cookie and Usage Data in accordance with their own privacy policies. You can usually control cookies through your browser settings. Disabling cookies may affect certain website functions.
4. Patient and Health Information
If you become a patient of ConciergeMD, certain personal and medical information you provide may be protected health information (“PHI”) under HIPAA and other applicable laws.
Any PHI we collect, use, maintain, or disclose as a healthcare provider is governed by our Notice of Privacy Practices and applicable law. This website Privacy Policy is not intended to replace our Notice of Privacy Practices and does not describe all uses and disclosures of PHI permitted or required by law.
Please do not submit sensitive medical information through website forms unless specifically requested by our office and transmitted through a secure method.
5. SMS Communications Privacy Notice
At ConciergeMD, we are committed to maintaining the privacy and security of our patients’ personal information. This section explains our practices and your choices regarding SMS (Short Message Service) communications.
• Opt-In: By providing your mobile number, you are consenting to receive SMS communications from ConciergeMD. These messages may include appointment reminders, office updates, customer care messages, and other relevant communications. Where permitted, they may also include promotional or marketing messages. Your mobile number will not be shared with third parties for their own marketing purposes.
• Opt-Out: You may opt out of receiving SMS communications at any time by replying “STOP” to any message you receive from us or by contacting our office directly. Once you opt out, you will no longer receive SMS messages from us, although you may still receive phone calls, emails, or other communications as appropriate.
• Fees: ConciergeMD does not charge for SMS communications, but message and data rates may apply depending on your wireless carrier and plan.
• Privacy and Security: We respect your privacy and are committed to protecting your information. However, text messaging may not always be a fully secure method of communication. For that reason, you should avoid sending highly sensitive or urgent medical information by SMS unless specifically instructed to do so.
By opting in to receive SMS messages from ConciergeMD, you acknowledge and agree to the practices described in this Privacy Policy.
6. Data Sharing
We may share your information only as reasonably necessary to operate our website, communicate with you, run our practice, or comply with applicable law. This may include sharing information with trusted service providers that help us with website hosting, analytics, communications, scheduling, or related business operations, subject to appropriate confidentiality and legal protections.
We do not sell or rent Users’ Data to third parties for any purpose.
7. Data Storage and Security
We host our website through Squarespace, which uses industry-standard encryption and security measures, including SSL. Information submitted through our website is stored using reasonable administrative, technical, and physical safeguards designed to help protect against unauthorized access, disclosure, alteration, or destruction.
Even so, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You may contact us at any time to:
• Ask what personal information we have about you
• Request that we update or correct your information
• Request deletion of your information, where applicable
• Opt out of SMS marketing communications
If you are a patient, rights relating to protected health information may also be addressed in our Notice of Privacy Practices and governed by applicable law.
9. Children’s Privacy
Our website is not intended for use by children under the age of 13 without parental involvement. We do not knowingly collect personal information online from children under 13 except as permitted by law or with appropriate parental or guardian involvement.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised version on our website. The effective date will always be noted at the top of this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
ConciergeMD
Email: info@conciergemdfl.com
Phone: (954) 962-2309